{"id":3741,"date":"2026-04-15T10:20:46","date_gmt":"2026-04-15T10:20:46","guid":{"rendered":"https:\/\/themoderninvite.com\/?page_id=3741"},"modified":"2026-04-27T08:54:36","modified_gmt":"2026-04-27T08:54:36","slug":"refunds","status":"publish","type":"page","link":"https:\/\/themoderninvite.com\/fr\/refunds\/","title":{"rendered":"Refunds"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3741\" class=\"elementor elementor-3741\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5932139 e-flex e-con-boxed e-con e-parent\" data-id=\"5932139\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-381c81f elementor-widget elementor-widget-heading\" data-id=\"381c81f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refunds<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a93e2bf elementor-widget elementor-widget-text-editor\" data-id=\"a93e2bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>Last updated : April 2026<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bf2defc e-flex e-con-boxed e-con e-parent\" data-id=\"bf2defc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-567ffd7 e-con-full e-flex e-con e-child\" data-id=\"567ffd7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abdf571 elementor-widget elementor-widget-heading\" data-id=\"abdf571\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Overview<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1010e52 elementor-widget elementor-widget-text-editor\" data-id=\"1010e52\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"82\" data-end=\"188\">At The Modern Invite, we provide digital and personalized products created specifically for each customer.<\/p><p data-start=\"190\" data-end=\"318\">Because of the nature of these services, refund eligibility is limited once work has started or digital access has been granted.<\/p><p data-start=\"320\" data-end=\"380\">Please review this policy carefully before placing an order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7017bd1 e-con-full e-flex e-con e-child\" data-id=\"7017bd1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0dce464 elementor-widget elementor-widget-heading\" data-id=\"0dce464\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Customized template orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-954ef60 elementor-widget elementor-widget-text-editor\" data-id=\"954ef60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customized template orders may be eligible for a refund only if production has not started, no access has been granted, and no files or invitation access have been delivered.<\/p><p>Once any of these events occurs, the order becomes non-refundable:<br \/>\u2022 production has started<br \/>\u2022 access has been granted<br \/>\u2022 files or invitation access have been delivered<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45c21f1 e-con-full e-flex e-con e-child\" data-id=\"45c21f1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a80aa27 elementor-widget elementor-widget-heading\" data-id=\"a80aa27\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Bespoke design orders<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e38a14 elementor-widget elementor-widget-text-editor\" data-id=\"7e38a14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"757\" data-end=\"856\">Bespoke design orders include fully custom invitation concepts created specifically for your event.<\/p><p data-start=\"858\" data-end=\"899\">These orders are <strong data-start=\"875\" data-end=\"893\">non-refundable<\/strong> once:<\/p><ul data-start=\"901\" data-end=\"1014\"><li data-section-id=\"1sshavd\" data-start=\"901\" data-end=\"930\">creative work has started<\/li><li data-section-id=\"1r8zjgi\" data-start=\"931\" data-end=\"960\">design research has begun<\/li><li data-section-id=\"pr4yq5\" data-start=\"961\" data-end=\"991\">concepts have been created<\/li><li data-section-id=\"lz24ll\" data-start=\"992\" data-end=\"1014\">revisions have begun<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8ed210e e-con-full e-flex e-con e-child\" data-id=\"8ed210e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bf16618 elementor-widget elementor-widget-heading\" data-id=\"bf16618\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Before work starts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4af36dc elementor-widget elementor-widget-text-editor\" data-id=\"4af36dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1042\" data-end=\"1176\">If you contact us immediately after purchase and no work has started yet, we may review cancellation requests on a case-by-case basis.<\/p><p data-start=\"2847\" data-end=\"3010\">Cancellation requests made before work starts may be reviewed case by case. Once work has started or access has been granted, the order becomes non-refundable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68da8af e-con-full e-flex e-con e-child\" data-id=\"68da8af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffa79c6 elementor-widget elementor-widget-heading\" data-id=\"ffa79c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Technical issues<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74665c2 elementor-widget elementor-widget-text-editor\" data-id=\"74665c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1285\" data-end=\"1411\">If a technical problem prevents normal access or use of your invitation, we will make reasonable efforts to resolve the issue.<\/p><p data-start=\"1413\" data-end=\"1445\">Where appropriate, we may offer:<\/p><ul data-start=\"1447\" data-end=\"1614\"><li data-section-id=\"10tx5g7\" data-start=\"1447\" data-end=\"1474\">correction of the issue<\/li><li data-section-id=\"16bw5yq\" data-start=\"1475\" data-end=\"1497\">replacement access<\/li><li data-section-id=\"1git3c2\" data-start=\"1498\" data-end=\"1531\">alternative delivery solution<\/li><li data-section-id=\"w3tncl\" data-start=\"1532\" data-end=\"1614\">partial or full refund at our discretion when no reasonable solution is possible<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-97a5424 e-con-full e-flex e-con e-child\" data-id=\"97a5424\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32e16d2 elementor-widget elementor-widget-heading\" data-id=\"32e16d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Customer responsibility<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e134b1 elementor-widget elementor-widget-text-editor\" data-id=\"2e134b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1647\" data-end=\"1732\">Refunds will not be issued for issues caused by customer-provided content, including:<\/p><ul data-start=\"1734\" data-end=\"1941\"><li data-section-id=\"1c5gn0q\" data-start=\"1734\" data-end=\"1773\">spelling mistakes in submitted text<\/li><li data-section-id=\"18j98u0\" data-start=\"1774\" data-end=\"1829\">incorrect dates or details provided by the customer<\/li><li data-section-id=\"2cvqei\" data-start=\"1830\" data-end=\"1861\">low-quality uploaded images<\/li><li data-section-id=\"a6m4kg\" data-start=\"1862\" data-end=\"1885\">missing information<\/li><li data-section-id=\"1urzme1\" data-start=\"1886\" data-end=\"1909\">delays in responses<\/li><li data-section-id=\"1hovhey\" data-start=\"1910\" data-end=\"1941\">change of mind after approval<\/li><\/ul><p data-start=\"1943\" data-end=\"2019\">Customers are responsible for reviewing all submitted information carefully.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-95db980 e-con-full e-flex e-con e-child\" data-id=\"95db980\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5a2134 elementor-widget elementor-widget-heading\" data-id=\"a5a2134\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Revisions are not refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3d011d elementor-widget elementor-widget-text-editor\" data-id=\"f3d011d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2054\" data-end=\"2164\">Included revisions are part of the purchased service and must be used to request adjustments where applicable.<\/p><p data-start=\"2166\" data-end=\"2224\">A request for changes does not create a right to a refund<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-976b9ed e-con-full e-flex e-con e-child\" data-id=\"976b9ed\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d36020c elementor-widget elementor-widget-heading\" data-id=\"d36020c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">8. Customer inactivity<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dfe619 elementor-widget elementor-widget-text-editor\" data-id=\"0dfe619\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2253\" data-end=\"2321\">If a customer stops responding or fails to provide required content:<\/p><ul data-start=\"2323\" data-end=\"2416\"><li data-section-id=\"xe0fov\" data-start=\"2323\" data-end=\"2374\">the project may be placed on hold after 30 days<\/li><li data-section-id=\"4gfcw6\" data-start=\"2375\" data-end=\"2416\">the project may be closed after 90 days<\/li><\/ul><p data-start=\"2418\" data-end=\"2465\">Inactive or closed projects are non-refundable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ed85b3b e-con-full e-flex e-con e-child\" data-id=\"ed85b3b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15ca297 elementor-widget elementor-widget-heading\" data-id=\"15ca297\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">9. Chargebacks and payment disputes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c707404 elementor-widget elementor-widget-text-editor\" data-id=\"c707404\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2507\" data-end=\"2642\">If you experience any issue with your order, please contact us first at <strong data-start=\"2579\" data-end=\"2608\"><a class=\"decorated-link cursor-pointer\" href=\"mailto:hello@themoderninvite.com\" rel=\"noopener\" data-start=\"2581\" data-end=\"2606\">hello@themoderninvite.com<\/a><\/strong> before opening a payment dispute.<\/p><p data-start=\"2644\" data-end=\"2800\">Fraudulent or abusive chargebacks may be contested with supporting evidence, including order details, submitted forms, communications, and delivery records.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45b285f e-con-full e-flex e-con e-child\" data-id=\"45b285f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61682b1 elementor-widget elementor-widget-heading\" data-id=\"61682b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">10. Mandatory consumer rights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4d91b6 elementor-widget elementor-widget-text-editor\" data-id=\"e4d91b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nothing in this Refund Policy limits any mandatory rights that may apply under applicable consumer protection laws.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6084f93 e-con-full e-flex e-con e-child\" data-id=\"6084f93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-341b0b1 elementor-widget elementor-widget-heading\" data-id=\"341b0b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">11. Contact<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78e1bde elementor-widget elementor-widget-text-editor\" data-id=\"78e1bde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"2969\" data-end=\"3000\">For any refund-related request: <a href=\"mailto:hello@themoderninvite.com\"><strong data-start=\"3002\" data-end=\"3031\">hello@themoderninvite.com<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refunds Last updated : April 2026 1. Overview At The Modern Invite, we provide digital and personalized products created specifically for each customer. Because of the nature of these services, refund eligibility is limited once work has started or digital access has been granted. Please review this policy carefully before placing an order. 2. Customized [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3741","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/themoderninvite.com\/fr\/wp-json\/wp\/v2\/pages\/3741","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/themoderninvite.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/themoderninvite.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/themoderninvite.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/themoderninvite.com\/fr\/wp-json\/wp\/v2\/comments?post=3741"}],"version-history":[{"count":0,"href":"https:\/\/themoderninvite.com\/fr\/wp-json\/wp\/v2\/pages\/3741\/revisions"}],"wp:attachment":[{"href":"https:\/\/themoderninvite.com\/fr\/wp-json\/wp\/v2\/media?parent=3741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}